Frequently Asked Questions


Electronic funds transfer (EFT) is the electronic transfer of money from one bank account to another, either within a single financial institution or across multiple institutions, through computer-based systems and without the direct intervention of bank staff.

Instant or automated EFT is a streamlined version of a traditional EFT. It makes payment of a bank transfer a lot faster and easier by eliminating certain steps such as reference number and amount entry. The payment method only requests from buyers, those values which are not known to them such as account number and one time pins.

  1. Select i-Pay as your payment option during checkout
  2. Select your bank from the list presented
  3. Login to the i-Pay portal using your internet banking credentials
  4. Select an account to pay from (If you only have one account, it will be automatically selected for you and this step will be skipped)
  5. The automated process will navigate and populate the relevant fields on your behalf in the background
  6. Your bank will send you a form of payment authentication either by means of SMS, USSD Push message or In-App
  7. Once you have successfully authorised your payment, the transaction is marked as complete
  8. I-Pay sends notification to the seller on the outcome of the transaction and inturn, the seller will process your order immediately. There is no need to send through a proof of payment and no need to wait for the funds to reflect in the seller’s bank account.

Our Thawte Certificate enables I Pay to offer the utmost levels of security to Merchants and Buyers alike. Through I Pay, online payment processing is safe and secure. Confidence and trust between Merchants and Buyers are built and secured, based on one of the most consistent network infrastructures available.

"Trusted and Verified sites will present a green notification flag in the address bar, so Buyers will never have to be concerned as to whether the information can be accessed or viewed"

As A Merchant:
There are no monthly subscription fees. i-Pay charges a percentage fee of only the successful transactions that have gone through our gateway.

As A Consumer:
With i-Pay you can make payments easily and securely without paying a cent. All you need is to be registered for internet banking with your bank. Just use your internet banking details to logon through our i-Pay Platform. In certain cases, there can be a cost based on your banking package. EG: Transacting from a savings accounts usually have a “withdrawal/transaction” fee

As A Merchant:
Any business needing to receive payments from customers quicker and securely. Just integrate i-Pay into your online store as one of the payment options.

As A Consumer:
Anyone that buys from any of the online stores that use i-pay as payment option.

Currently we can process Instant EFT when shoppers have accounts with South Africa’s six major banks in South Africa: ABSA, FNB, Nedbank, Standard Bank, Capitec and Investec.

You have a lot of advantages. In particular, you can expect:

  • faster delivery of the goods you order online, because the merchant receives confirmation of the transaction immediately after you set up the transfer order, so he can dispatch merchandise very quickly.
  • with i-Pay you don't need to register.
  • you don't require a credit card,
  • learn new passwords, or go to the effort of keeping a virtual bank account, such as a wallet.
  • thanks to the two-factor authentication procedure (with confidential login details and confirmation code) using i-Pay is more secure than paying with a credit card or eWallet.
  • no need to type in information a second time, which is potentially a source of error.
  • all payment information that the bank requires for the transfer is already there (populated for you). That's what makes this payment method so convenient.

When making use of the i-Pay service, the communication between you and your bank occurs as it normally would therefore the security of your bank’s internet banking is inherited.

  • i-Pay guarantees the highest levels of security when paying online
  • i-Pay has a Thawte EV SSL encryption certificate which gives our payment processing service an extremely high level of security
  • This ensures that all messages travelling between your browser and i-Pay are encrypted
  • i-Pay acts as a proxy between the buyer and the bank to facilitate a faster, safer and easier payment process for both the buyer and the seller
  • Your online banking login details are NOT stored by i-Pay

No. With i-Pay you can make payments easily and securely without registering. All you need is an online banking account with confidential login details and confirmation code procedure.

(be registered for internet banking with your bank. Just use your internet banking details to logon through our i-pay Platform)

Through our secure online payments service, Buyers are able to keep all personal and financial information and data private, both from I Pay and the Merchant, thereby significantly lowering the opportunity for Identity theft and fraud to occur online

I Pay or the Merchant do not access the sensitive and confidential information of Buyers, their personal data remains entirely safe and private.

Yes. You can use i-Pay to pay on all three channels.

I-Pay's instant EFT payment solutions provides a multitude of benefits for both the Buyer and Merchant. I-Pay is accessible through all web enabled devices, be it desktop or mobile. Payments can be made via Mobile, eCommerce, eBilling or QR Code.

Merchant Benefits
  • Instant payment notifications across 6 major South African bank's
  • Real-time payment notifications
  • Low transaction fee
  • No Credit Card chargebacks, No Reverse Transactions, No Fraud, No setup fees, No Monthly-fees
  • Increased revenue
  • Reduction of shopping cart abandonment
  • Payments transacted over multiple web enabled devices
  • Payment mappings feature
  • Monthly report's extractable from dashboard for monthly reconciliation’s
  • Removal of human error
  • Faster and easier bank reconciliation
Buyer benefits:
  • A swift, simple, secure 3-step payment process
  • Payments can be made from any bank account linked to your internet banking profile. This includes your credit account facility. It’s like using your credit card, but you do not need to enter the card number expiry date and cvv.
  • No registration required when making a payment via i-Pay
  • No application download required
  • All personal data remains private and is not stored
  • Thwart Certificate & EV SLL Certificate Security Standards
  • Real-time payment notifications and OTP requests
  • There is no need to send a Proof Of Payment(POP) after a payment is done
  • There is no need to memorise the payee’s account number, branch code and reference number

You can pay using you credit account. Your credit card is a physical representation/key that links to your credit account. Because i-Pay access all your accounts available on your internet banking profile, we bypass the need for a physical card and access you credit account directly.



  • Through i-Pay, there are no hidden additional costs payable by the business to the banks.
  • Activation is subject to review and approval of i-Pay in its sole discretion.
  • Monthly transaction fees are billed in arrears.
  • Prices quoted do not apply to high risk merchants.

The convenience of making cashless payments via
PC, SMS, Email, QR or Push Payment methods.